Quality Standards

The safety and welfare of our patients and staff is our top priority at South Coast Private. Having accredited quality, safety and health standards ensures we are regularly benchmarked by the NSW Health and Accreditation Board and we are continuously improving our quality standards across every facet of our hospital.

South Coast Private – Raising the Accreditation Bar!

In mid-2016, South Coast Private achieved an industry first in the accreditation of our mental health hospital, receiving 28-Met with Merits. This successful accreditation was achieved against NSQHS Standards 1 -10, the 10 NSMHS and ISO 9001. The accreditation auditors were extremely impressed when visiting our South Coast Private facility and the work being undertaken to meet the Quality and Safety standards. This related particularly to Consumer Participation, Mental Health specific orientation and training for South Coast Private staff. It also extended into multi-disciplinary team meetings and the quality management system being run out of South Coast Private.

2 new findings were raised during the audit in relation to:

          care level observation process and

          the clinical risk assessment for mental health process.

The 28 Met with Merits were for Standards 1 – Governance, Standard 2 – Partnering with Consumers, Standard 6 – Clinical Handover. These Met with Merits have been validated and awarded by the Global Mark Compliance team.

Quality and Safety Indicators

South Coast Private is committed to continuous quality improvement to ensure the safe and effective delivery of care and services to our patients. We assess our level of performance for a range of patient quality and safety indicators in relation to established national and industry standards.

Hand Hygiene

Hand hygiene is a general term referring to the use of soap & water or a waterless hand rub to cleanse your hands.

When we are fit and healthy we can usually defend ourselves against many germs. Often our natural defenses are weakened when we are not well or after an operation.

It is important to perform hand hygiene as you enter and leave the hospital and also:

–          After going to the toilet

–          After blowing your nose

–          After smoking

–          After handling/patting animals

–          Before, during & after preparing food

–          When your hands are visibly dirty.

South Coast Private regularly assesses how often staff wash/clean their hands in accordance with Hand Hygiene Australia’s ‘5 moments’. These 5 moments of hand hygiene have been identified as the critical times when hand hygiene should be performed by staff.

SCP_Hand Hygiene

South Coast Private Hand Hygiene Compliance Rates 2016:

South Coast Private regularly assesses how often staff wash/clean their hands in accordance with Hand Hygiene Australia’s ‘5 moments’. These 5 moments of hand hygiene have been identified as the critical times when hand hygiene should be performed by staff.

For more information about hand hygiene please refer to the brochures available in the hospital or via the link below:

http://www.hha.org.au/UserFiles/file/Brochures/AcuteBrochure2010-10-25.pdf

Healthcare Associated Infections

South Coast Private aims to minimise the risk of infection to our patients, staff and visitors.

Healthcare associated infections are infections that occur as a result of healthcare interventions and are caused by micro-organisms—such as bacteria and viruses. The risk of getting infections depends on how healthy you are, how long you have been in hospital, and certain medications that you take (including some antibiotics).

We strongly recommend that family or friends who are unwell avoid visiting patients while they are in hospital.

Pressure Injuries

A pressure injury is a wound or reddened area of skin caused by prolonged pressure on the skin.  To prevent a pressure injury whilst in hospital it is important to regularly change position in bed and walk or move around as much as possible.

SCP_Pressure Injuries

There was no incidences of pressure injuries in the first 6 months of 2016.  We assess all of our patients on admission and throughout their stay to identify those patients who are at risk of getting a pressure injury.  We then provide these patients with a range of pressure injury prevention and management strategies whilst in hospital and when they go home.

For more information about pressure injuries please refer to the brochure available in the hospital or via the link below:

http://www.cec.health.nsw.gov.au/__data/assets/pdf_file/0007/259288/pip-info-for-patients-and-families-english.pdf

Inpatients with an Individual Care Plan

An individual care plan is a set of goals developed by the consumer with the mental health team.  The individual care plan sets the direction for treatment and support, identifies necessary resources and specifies outcomes for the consumer. 

 SCP_Individual Care Plan

 The graph shows all of our patients had an individual care plan developed and regularly reviewed by the consumer during the first 6 months of 2016. A higher rate is preferred.

Patient Incidents

South Coast Private monitors all patient incidents or untoward happenings.  All incidents are reviewed and appropriate strategies implemented to ensure a safe environment for our patients.  A lower rates is preferred

SCP_Patient Incidents

Falls Prevention

The risk of falling can greatly increase when admitted to hospital. While some falls cause no injuries, others can cause serious harm. Falls can also result in people fearing further falls and make it harder for people to stay independent.

There are usually a number of reasons for someone falling. These may include:

          weakened state

          being unwell

          poor balance

          incontinence

          unfamiliar environments and obstacles

          poor eyesight

          unsafe footwear

          some medicines 

Preventing falls is a priority for us, so we assess all of our patients on admission and throughout their stay to identify those patients who are at risk of falling. We then provide these patients with a range of falls prevention strategies whilst in hospital and when they go home.

SCP_Falls Prevention

The graph shows the number of falls (presented as a percentage of patient days) at South Coast Private for the first 6 months of 2016.  At South Coast Private we document and investigate every fall and take action to reduce the number of falls that occur.  A lower rates is preferred.

For more information about falls prevention please refer to the brochures available in the hospital or via the links below:

http://www.cec.health.nsw.gov.au/__data/assets/pdf_file/0008/258551/info-for-those-at-risk-of-a-fall.pdf

http://www.cec.health.nsw.gov.au/__data/assets/pdf_file/0008/258533/1a-and-1b-falls-prevention-in-hospital.pdf

Patient Feedback

Our staff are dedicated to providing patients with the best possible care through all stages of their experience at South Coast Private.

We welcome feedback from our patients, families and carers as their opinions and observations are important to us. Patient feedback allows us to continually improve on all aspects of the care and services that we provide.

SCP_Inpatient Satisfaction

Testimonials

  • Professional, knowledgeable and friendly nursing staff, they are a true asset of SCP. All staff are very pleasant.
  • Everyone is so kind and welcoming and it creates a calm environment.
  • The staff are an amazing group of people from nursing to housekeeping, what an amazing experience.
  • The private rooms, gym and the kindness of staff. Programs were interesting and engaging.
  • Level of staff respect and friendliness, so positive above the Richter scale, psychologists, trainers were amazing and I am so grateful.
  • The hospital facilities and the allowing patients to access the outside world, family and friends.
  • Pleasantness of all the staff and very satisfied by the quality and quantity of meals provided.
  • The establishment of support without judgement and characterised by respect and trust.
  • Nursing staff, gym and art room and the amount of time with your psychiatrist.
  • The group programs are really well tailored for patients.
  • Nursing staff, doctors, hospitality staff and cleaning staff are all of an excellent standard, focused and communicative
  • Total care the physical, mental, fitness, nutrition, food, gym and facility.
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On 13 April 2017, Healthe Care Australia (“Healthe Care”), Australia’s third largest corporate private hospital operator and pan-Asian health care services group acquired Evolution Healthcare’s three Illawarra hospitals: Shellharbour Private Hospital, South Coast Private Hospital and Wollongong Day Surgery.

Healthe Care currently has:

  • 35 private hospitals (34 in Australia and one in New Zealand)
  • Approaching 7,000 staff
  • Near 2,500 hospital beds

While this website is updated to reflect Healthe Care guidelines, please access information regarding the hospital and its services as usual. For further information about Healthe Care and its 35-strong hospital network, please visit healthecare.com.au