Quality Standards

The safety and welfare of our patients and staff is our top priority at South Coast Private. Having accredited quality, safety and health standards ensures we are regularly benchmarked by the NSW Health and Accreditation Board and we are continuously improving our quality standards across every facet of our hospital.

In 2018 South Coast Private Hospital was accredited with 18 “Met with Merits”
from the Australian Commission on Safety Quality in Health Care. This reflects the hospitals strong commitment to working with consumers to provide the highest quality health care.

Patients share their hospital experience through Patient Experience (PEx) surveys. The PEx survey is completed on discharge from the Hospital. The development, preparation and distribution of this report has been undertaken by the Australian Private Hospitals Association’s (APHA) Private Psychiatric Hospitals Data Reporting and Analysis Service (PPHDRAS) as part of the requirements specified in the National Model for the Collection and Analysis of a Minimum Data Set with Measures of Outcomes and Patient Experiences of Care for Private, Hospital-based, Psychiatric Services (hereafter National Model). This report specifically focuses on Patients Experiences of Care.

The PPHDRAS is managed by APHA. The service collects data from and provides reports to participating private hospitals. The service also produces national reports at an aggregate level. The Service is funded by participating private hospitals and the Commonwealth of Australia through the Department of Health.


The APHA’s PPHDRAS has made every reasonable effort to ensure that the information contained in this report is free from errors and omissions, and that all the data and information drawn upon to compile it have been provided in good faith. However, the APHA’s PPHDRAS does not warrant the accuracy of this report and does not warrant its suitability for use for any management or commercial purpose. This report is provided by way of information only to aid initiatives to improve the quality, effectiveness and efficiency of private sector, hospital-based psychiatric services.

Click the links below to see what our patients have to say.


On 13 April 2017, Healthe Care Australia (“Healthe Care”), Australia’s third largest corporate private hospital operator and pan-Asian health care services group acquired Evolution Healthcare’s three Illawarra hospitals: Shellharbour Private Hospital, South Coast Private Hospital and Wollongong Day Surgery.

Healthe Care currently has:

  • 35 private hospitals (34 in Australia and one in New Zealand)
  • Approaching 7,000 staff
  • Near 2,500 hospital beds

While this website is updated to reflect Healthe Care guidelines, please access information regarding the hospital and its services as usual. For further information about Healthe Care and its 35-strong hospital network, please visit healthecare.com.au